Your SEND journey supported
We understand that navigating SEND support can feel overwhelming. These FAQs are designed to provide clear, honest answers to help reduce anxiety and ensure you feel confident in taking the next step for your child's future.
How do I book a consultation?
Booking is simple through our online portal. Select your preferred service, choose a time that fits your family's schedule, and you'll receive an instant confirmation via email with all the details you need to prepare.
Can I reschedule my appointment?
We understand that family life with SEND requirements can be unpredictable. You can reschedule your booking online up to 24 hours before your appointment at no extra cost using the link in your confirmation email.
What is your cancellation policy?
Cancellations made more than 48 hours in advance will receive a full refund. For shorter notice, we encourage rescheduling where possible. Detailed terms are provided during the booking process for total transparency.
What happens after I book?
You will receive a brief questionnaire to help us understand your child's specific situation. This ensures our time together is focused entirely on practical solutions and support tailored to your family's EHCP journey.
Costs & Accessibility
What are the typical fees for SEND consultancy?
Our fees are structured per consultation hour or as fixed-rate packages for EHCP reviews. We believe in transparency and will provide a clear quote before any work begins, typically ranging from £75 for an initial review.
Do you offer concessions or payment plans?
Yes, we are committed to accessibility. We offer a limited number of subsidized slots each month for families on low incomes or receiving certain benefits. Flexible payment plans are also available for larger advocacy projects.
Can I access support remotely/online?
Absolutely. Most of our consultations take place via secure video calls (Zoom or Teams). This allows us to support families across the UK from the comfort and privacy of their own homes, reducing travel costs and stress.
How do I pay for my booking?
Payments can be made securely online via bank transfer or credit/debit card. For one-off consultations, payment is required 24 hours in advance to secure your time slot.
Still have questions?
We understand that navigating SEND support can feel overwhelming. If you couldn't find the answer you were looking for, please reach out. We're here to provide tailored advice and reassurance for your unique family situation.